Customer Events: Strengthen Relationships, Build Loyalty

Turn key customers into brand advocates with curated experiences that deep engagement.

Strategic Design That Connects
Balance business goals with meaningful experiences. Our Strategic Event Design approach turns customer events into powerful relationship-building moments that drive long-term loyalty.

Extraordinary Care For Every Guest
We elevate your customer experience through genuine hospitality and thoughtful attention. Your clients will feel valued, understood, and eager to deepen their partnership

Seamless Delivery, Flawless Impact
One dedicated partner manages every moving piece of your customer event. From venue coordination to on-site logistics, our proven process ensures you can focus entirely on strengthening client relationships.

Working With Flok

How teams experience our strategic approach and extraordinary care

From the get-go, we knew we were working with the right partner. They were very attentive to our needs and asked all of the right questions to get us started. As we transitioned into the execution phase, the team worked independently and pulled us in only when appropriate or necessary. It was a huge lift off our shoulders and we'd use them again in a heartbeat. Do yourself a favor and work with Flok.

Matthew Beal

Director of Product Marketing, Storable

Our first company meet-up (organized by Flok) was fantastic. We're already organizing our second meet-up with them and couldn't be happier. Working with Flok guarantees that your team will have a fantastic experience since every detail is taken into account in order to provide each employee with the greatest possible experience.

Casey Blanchette-Phillips

Operations Manager, Follow up Boss

Flok was actually spectacular. I barely had to lift a finger. The entire Curebase team is so grateful for our event planner and the retreat went off without a hitch, largely due to the incredible Flok team. Can't say enough good things about Flok.

Noah Debrincat

Chief of Staff, Curebase

The Flok team went above and beyond to make our retreat the best experience! From picking a location, selecting hotels, developing our itinerary and onsite support, the team was thoughtful, meticulous, and always thinking a few steps ahead! I'm already looking forward to planning our next retreat!

Ashley Maddox

Director of People Operations, PrettyLitter

We had some lessons learned that we applied to this offsite and one of those was having the in-person Flok coordinator part of the entire planning process. Our team really enjoyed working with our event planner and we so appreciate all her hard work planning and executing on our offsite.

Veronica Tappe

Director of People, TalkingPoints

Make My Client Event Effortless

Questions About Planning Your Client Event?

We’ve designed hundreds of client events for companies hosting 20 to 1000 clients. Here are the questions we hear most often. Still have questions? Let’s talk about your vision. No sales pitch, just honest guidance.

How do you ensure high client engagement?

We design programming that balances business value with memorable experiences. Interactive workshops, thought leadership content, and VIP social activities create multiple touchpoints for engagement. Our hospitality expertise ensures every moment feels thoughtful and valuable.

What’s the ideal client event size?

Most client events range from 20 to 200 attendees, though we’ve successfully executed events for 1000 clients. The ideal size depends on your goals - intimate executive experiences favor 20–50 guests, while broader client summits can accommodate larger groups with breakout sessions.

How do you measure client event ROI?

We help you connect events to business outcomes through post-event surveys, NPS tracking, account expansion metrics, and relationship health scores. Many clients see measurable improvements in renewal rates, upsell opportunities, and client referrals within 90 days of their event.

Can you handle multiple client segments?

Absolutely. We design segmented programming and tiered experiences that cater to different client types - enterprise accounts, high-growth clients, or strategic partners. This ensures every attendee feels the event was designed specifically for their needs.

What support do you provide for client communications?

We assist with pre-event invitation templates, registration management, and post-event follow-up strategies. Our team ensures your clients receive clear, professional communications that reflect your brand and build excitement for the event.

CLIENT EVENTS

Customer Events: Strengthen Relationships, Build Loyalty

Working With Flok

Clients Remember Extraordinary Experiences

Building Lasting Client Connections

Sample Itinerary

Two Service Levels For Strengthening Client Relationships

Strategic Venue Search

Custom Designed Retreats

Questions About Planning Your Client Event?

Create experiences that strengthen key relationships